Reference

Terms and Conditions That Govern Your juan635 Account

These Terms and Conditions form the binding agreement between you and juan635 every time you access the lobby, fund your account via GCash, Maya, or InstaPay, or place any wager.

Account eligibility rulesGCash, Maya, InstaPay payment termsWithdrawal and verification processAccount suspension conditionsGoverning law and dispute steps
juan635 Terms and Conditions That Govern Your juan635 Account
TERMS CONTACT PATHS

Reach Us About These Terms

If a clause is unclear or you want to raise a concern about how these Terms have been applied to your account, you can contact us through the channels below. Our support team handles terms-related queries separately from general gameplay questions, so flag your message as a policy matter for a faster response.

Live Chat Open the chat widget inside your account dashboard to reach our support team directly. For terms queries, type 'Policy Question' at the start of your message so the right team handles it.
Email Support Send a written query to our support address found in your account settings under Help. Include your registered email and the specific clause or transaction reference you are asking about.
Account Help Centre Log into your juan635 account and navigate to Help, then Policy Articles. This section lists current terms, recent revisions, and step-by-step guides for common account and payment questions.
HOW WE HANDLE COMPLIANCE

Account Security, Data and Your Rights Under These Terms

We hold your account data and transaction history in line with our Privacy Policy and with applicable data-protection obligations. Here is how we handle the main policy areas that affect your account day to day.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice activity you did not authorise, use the in-app lock option immediately and contact support to freeze the account.

Data Retention

Transaction records — including GCash, Maya, and InstaPay payment logs — are retained for the period required under applicable Philippines law. You may request a copy of your data via the Help Centre.

Cookie Use

We use session cookies to keep your lobby state and preference settings active. Functional cookies are required for account login; analytics cookies can be adjusted in your browser settings at any time.

Requesting Changes

To update personal details on your account — name, contact number, or linked e-wallet — submit a request through the Account Settings page or email support with a valid ID attachment for verification.

Common Questions About These Terms

These are the questions we see most often about how the Terms and Conditions apply to real account situations — from payments to account suspension and data rights.

Yes. Every deposit and withdrawal via GCash, Maya, or InstaPay is covered by these Terms. Payment actions are considered account activity and are subject to the same rules as placing wagers.

We post the revised Terms on this page with an updated date. Continued use of the lobby after the revision date means you accept the changes. We recommend checking this page periodically.

Yes. Accounts can be suspended for breach of any clause — including fraudulent payment activity, providing false registration details, or attempting to circumvent verification steps during withdrawals.

Contact support via live chat or email, flag it as a policy dispute, and include your transaction reference. Disputes are reviewed in the order received and responded to in writing within a reasonable period.

Access is available only where permitted under applicable local law and to players who meet the eligibility criteria set out at registration. Use of the platform outside permitted jurisdictions is a breach of these Terms.

Log into your account, go to Help, and submit a data or correction request. Attach a valid ID for identity checks. We process data requests in line with applicable Philippines data-protection rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.